Examples of a Communication Case Study for HCS 350 Health Care Communication Course at the University of Phoenix
NOW UPDATED TO APA FORMAT...
Page 2 of 5 pages
Excerpt from this paper: This case study follows the action that took place at an ambulatory care surgical center for a large population of people. Rosa is the manager of the center where Mabel is one of the surgical technicians. It is the expectation of every technician to scrub when in the unit at any given day. Mabel’s approach was an aggressive type towards her boss stating that she would not consider scrubbing in any orthopedic cases due to its physical stress. Mabel failed to understand her job description. Rosa, in her leadership role was very assertive.
Page 2 of 6 pages
Excerpt from this paper: If the person exhibiting this behavior speaks up it is often not reflective of the actual thoughts or feelings this person is having leading to dishonesty in communication and resentment that they could not say what they feel. Delegation becomes almost non-existent as the delegators ends up taking on more work due to passive behavior (Hansten & Jackson, 2009). Both of these types are not effective ways to communicate that leads to more work for everyone involved.
Page 2 of 6 pages
Excerpt from this paper: Passive behavior is the avoidance of responsibility and loses’ the opportunity to develop skills in managing conflicts and resolving negative issues. The issue of whether the vision tests were accurate will not be solved. The nurse will cause herself to have a greater amount of work costing the company. The nurse becomes overworked and produces a team that functions poorly and the nurse also may not get her work done on time, which will...
Page 2 of 4 pages
Excerpt from this paper: Effective delegation becomes impossible, and the delegator ends up doing more work by him or herself. If the delegator’s passivity is excessive, the delegates may become even less cooperative and control the amount and quality of work done (Hansten & Jackson, 2009). Ineffective communication leads to unhealthy relationships in the working environment.
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Related: Communication Case Study, What is a Case Study, Example of a Case Study, Case Study Examples
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